Terms of Service

Stay Bookd (staybookd.ca) · Last updated July 21, 2026 · 60-second version

These terms are a contract between you and Stay Bookd, a sole proprietorship operated in Alberta, Canada ("Stay Bookd", "we", "us"). By creating an account or using the service, you agree to them. If you're signing up for a business, you confirm you're allowed to bind that business.

1. Business use only

Stay Bookd is a business tool. You confirm you're using it for business purposes, not as a consumer, and that consumer-protection legislation that applies only to consumer agreements does not apply to this contract.

2. What Stay Bookd is

Stay Bookd answers your business's missed calls with an automated text conversation. You keep your existing phone and phone number. We provision a local Stay Bookd number for your business; you forward your missed calls to it using your carrier's forwarding feature, which you activate and can deactivate at any time.

When a missed call lands, an AI assistant texts the caller back, answers questions using only the business information you provide, and captures booking requests. You get a notification and confirm bookings by replying KEEP. We store the conversation history and a customer list for your business in your dashboard.

3. Your account

You're responsible for your account: keep your login secure, keep your business information accurate, and tell us if something's wrong. One account per business. We may suspend or close accounts used unlawfully or abusively, immediately and without notice where the conduct is serious.

4. Price and billing

$89 CAD per month, flat, plus applicable taxes (taxes are your responsibility). No setup fee. No usage charges. At signup, your card is saved through Stripe — nothing is charged at signup; the card save is a $0 authorization. We may change pricing with 30 days' email notice; changes never apply mid-billing-period.

Your 7-day free trial starts when we capture your first real missed call — not at checkout. That's the moment your subscription (including the 7 trial days) is created in Stripe. Your first charge happens only after the trial ends; billing then repeats monthly. If you never activate forwarding, you're never charged, and we close unactivated accounts after 14 days.

Payments are processed by Stripe. Stay Bookd never sees or stores full card numbers. If a payment fails, we may suspend the service until it's resolved.

5. Trial

The trial is 7 days from your first captured missed call. Testing the line by calling your Stay Bookd number from your own phone doesn't start it — only a real forwarded missed call does. One trial per business.

6. Cancellation and refunds

Cancel anytime from your dashboard's billing page or by emailing [email protected]. Cancellation takes effect at the end of your current billing period — you won't be charged again after that. Fees already paid are non-refundable, including partial months.

Remember to switch off carrier forwarding when you leave (the dial code is on your forwarding page) — forwarding belongs to your carrier, not us. We hold your Stay Bookd number for 30 days after your account closes, then release it.

7. Acceptable use

Use Stay Bookd for your business, lawfully. Specifically: no illegal use, and nothing that violates telecom or anti-spam rules. No spam — the service replies to people who called your business; never use it to message purchased lists or people who haven't contacted you. Business use only; it's not a personal messaging tool. Provide accurate, lawful business information for the assistant to work from. We may suspend or terminate accounts that break these rules and you remain responsible for the consequences of your breach.

8. The AI assistant — no guarantees

Assistant replies are generated automatically from the facts you provide. The assistant identifies itself as an automated assistant, and it can occasionally make mistakes, misunderstand a customer, or miss a message. You accept that this is the nature of automated AI text conversation.

Bookings the assistant captures are tentative until you confirm them (reply KEEP). You're responsible for confirming bookings and for every commitment your business makes to a customer. Stay Bookd is a communication tool — we make no promise of any business outcome: no guaranteed captured calls, bookings, revenue, or customer satisfaction. Don't rely on the assistant for emergency dispatch or safety-critical communication — if missing a message could endanger someone, this is not the tool for it.

9. Text messaging and CASL

Texts are sent on your behalf and at your direction, so responsibilities are split. We handle the mechanics: every conversation identifies your business on the first text of a session; STOP/unsubscribe requests are honored automatically and immediately; START re-subscribes; suppressed numbers stay suppressed. You own the relationships and the legal responsibility for them: callers get texts because they contacted your business (implied consent under CASL). You agree to use the service only for responding to people who reached out to your business, and you're responsible for compliance with Canada's anti-spam law and any other law that applies to your business's communications.

10. Your data

Your business's customer data — conversation history, customer list, booking details — belongs to you. You grant us the licence needed to operate the service with it (store it, process it, send it to the AI and messaging providers below). You can request an export at any time by emailing support. When your account closes, we delete your data after the 30-day hold (billing records are kept as long as tax law requires).

Data is stored on Neon Postgres (cloud database hosting). Texts run through Twilio. AI processing runs through Anthropic. Payments run through Stripe. See our Privacy Policy for the full picture.

11. Our property

The Stay Bookd service — software, prompts, design, name, and the know-how behind it — is ours. Your subscription gives you a right to use it while you're a customer, not a licence to copy, resell, reverse engineer, or build a competing service from it. If you send us feedback or suggestions, we can use them freely without owing you anything.

12. The number

The local number we provision is part of the service and remains ours while you're a customer. Want to keep it after leaving? Email support and we'll discuss porting where the carrier allows it.

13. Service availability

We work to keep the service running continuously, but the service is provided "as is" and "as available", without warranties of any kind — express or implied, including fitness for a particular purpose, merchantability, or uninterrupted operation. Stay Bookd depends on mobile carriers, Twilio, Anthropic, Stripe, and other providers we don't control. We're not liable for missed opportunities caused by carrier forwarding failures, network outages, provider failures, or filtering by a caller's phone company. We're also not liable for events beyond our reasonable control (force majeure).

14. Limitation of liability

To the maximum extent Canadian law allows, our total liability for any and all claims arising out of or related to the service is capped at the fees you actually paid us in the three months before the event giving rise to the claim. We're not liable for indirect, special, incidental, or consequential damages — including lost profits, lost bookings, lost business opportunities, or reputational harm — even if advised of the possibility. These limits apply regardless of the legal theory (contract, tort, negligence, or otherwise) and survive termination.

15. Your indemnity to us

You'll defend and hold Stay Bookd harmless from third-party claims, penalties, and costs (including reasonable legal fees) arising from: the business information you provide; your breach of these terms or of CASL or other law; disputes between you and your customers, including bookings, pricing, and work performed. In short: your business's dealings with its customers are yours.

16. Changes to these terms

If we change these terms, we'll email you 30 days before the change takes effect. Continued use after notice is acceptance. If you don't agree, cancel before the change takes effect.

17. Disputes, governing law

These terms are governed by the laws of Alberta, Canada, and applicable Canadian federal law. Any dispute will be brought in the courts of Alberta, which both of us agree have exclusive jurisdiction, and — to the extent permitted by law — each of us will bring claims only individually, not as part of a class proceeding. Before suing, you agree to first email us and give us 30 days to try to fix the problem.

18. General

If part of these terms is found unenforceable, the rest still stands. Not enforcing a term today doesn't waive it. We may assign this agreement as part of a sale or reorganization of the business; you may not assign it without our consent. These terms (with the Privacy Policy) are the entire agreement between us about the service.

19. Contact

Questions? Email [email protected] — a real person replies.

Plain-language note: we wrote these terms to be readable instead of legalese. The headings are part of the terms.